Terms of Service
TERMS OF SERVICE — Fusible.ai
Effective date: October 1, 2025
Legal entity: Fusible LLC (“Fusible,” “we,” “us,” or “our”)
Contact: [hello@fusible.ai] • 1401 21st ST STE R, Sacramento CA 95811
1. Acceptance
These Terms of Service (“Terms”) govern access to and use of Fusible’s websites, software, APIs, models, and professional‑services work (collectively, the “Services”). By using the Services, you agree to these Terms. If you are using the Services on behalf of a company, you represent that you have authority to bind that company and “Customer” means that company.
2. Order Forms and Scope
Certain Services (e.g., custom AI agent builds, integrations, or managed deployments) may be described in one or more Order Forms or Statements of Work (“SOWs”) that reference these Terms. Each Order Form/SOW sets commercial details (fees, term, deliverables, support, etc.). If there is a conflict, the Order Form/SOW controls.
3. Key Definitions
Authorized Users: Customer’s employees, contractors, and end users permitted to use the Services.
Customer Data: Data Customer or its Users provide to the Services (including prompts, documents, connectors, and metadata).Output: Content generated by the Services for Customer.
Deliverables: Work product we develop for you under an SOW (e.g., custom agents, integrations, scripts, prompts).
Subprocessors: Third parties we engage to help deliver the Services (e.g., cloud providers, LLM API vendors).
4. Access & Use
4.1 License. Subject to these Terms, Fusible grants Customer a non‑exclusive, non‑transferable right for Authorized Users to access and use the Services during the Term.
4.2 Accounts. Customer is responsible for the configuration of its account and for keeping credentials confidential.
4.3 Acceptable Use. Customer will not: (a) violate law or others’ rights; (b) attempt to probe or breach security; (c) reverse engineer or circumvent technical limits; (d) use the Services to create malware or spam; (e) use Outputs in high‑risk contexts without appropriate human review (e.g., medical diagnosis, legal determinations, credit decisions).
4.4 Third‑Party Services. Integrations may rely on third‑party platforms (e.g., Slack, Gmail, cloud LLM APIs). Customer is responsible for complying with their terms.
5. AI‑Specific Terms
5.1 Outputs & Human Review. Outputs are probabilistic and may be inaccurate or incomplete. Customer is responsible for evaluating Outputs and applying appropriate human oversight before relying on them.
5.2 Data Use & Model Training. By default, Fusible will not use Customer Data to train or improve foundation models made available to other customers. We and our Subprocessors may process Customer Data to provide, maintain, secure, and improve the Services for Customer (e.g., quality, safety, performance) consistent with our Privacy Policy and any DPA. If you wish to allow limited training on Customer Data, this must be expressly authorized in an Order Form or DPA amendment (opt‑in).
5.3 Subprocessors. We use vetted Subprocessors (including third‑party AI providers) and will maintain a public list and provide notice of material changes as described in our DPA.
5.4 Beta Features. From time to time we may offer preview or beta features. They are provided “as is”, may change, and may have additional terms disclosed at enablement.
6. Professional Services & IP
6.1 Deliverables. Upon full payment, Fusible assigns to Customer all right, title, and interest in the Deliverables, excluding: (a) Fusible Pre‑Existing Materials (our frameworks, prompts, libraries); and (b) General Know‑How (ideas, methods, skills). For Pre‑Existing Materials embedded in Deliverables, Fusible grants a perpetual, worldwide, royalty‑free license to use them solely with the Deliverables.
6.2 Open Source & Third‑Party Components. Deliverables may include OSS or third‑party components subject to their licenses, which will be identified in project materials.
6.3 Acceptance. SOWs may define acceptance criteria; otherwise, Deliverables are deemed accepted when put into production or 10 days after delivery absent a written, reasonable rejection.7. Customer ResponsibilitiesCustomer (a) will supply accurate information and necessary rights/consents to process Customer Data; (b) is responsible for its Users’ actions; (c) will not upload regulated data (e.g., PHI) unless we’ve executed a BAA; and (d) will not provide data they lack rights to use.
8. Privacy & Security
We will implement reasonable technical and organizational measures to protect Customer Data.
Our Privacy Policy describes how we handle personal information.
9. Fees & Taxes
Fees are as stated in the applicable Order Form/SOW or plan page and are non‑refundable unless required by law. Late amounts may incur finance charges or suspension. Prices exclude taxes; Customer is responsible for applicable taxes (excluding our income taxes).
10. Support & Uptime
Support and any uptime commitments are described in the Order Form/SOW or plan description.
11. Warranties & Disclaimers
We warrant we will provide the Services in a professional and workmanlike manner. EXCEPT AS EXPRESSLY STATED, THE SERVICES, OUTPUTS, AND BETA FEATURES ARE PROVIDED “AS IS.” WE DISCLAIM ALL IMPLIED WARRANTIES (MERCHANTABILITY, FITNESS, NON‑INFRINGEMENT, AND ACCURACY OF OUTPUTS).
12. Indemnification
By Fusible. We will defend Customer against third‑party claims that the Services (excluding Customer Data or third‑party components) infringe IP rights, and pay resulting damages and reasonable fees finally awarded, provided Customer promptly notifies us and cooperates.
By Customer. Customer will defend Fusible against claims arising from Customer Data, use in violation of these Terms, or combinations we did not provide.
13. Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES. EACH PARTY’S TOTAL LIABILITY UNDER THESE TERMS WILL NOT EXCEED THE AMOUNTS PAID OR PAYABLE BY CUSTOMER TO FUSIBLE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY.
14. Marketing & Communications
We may send service communications (e.g., security, invoicing). We may also send B2B marketing communications about the Services; you may opt out at any time without affecting service communications. (See our Privacy Policy for details and region‑specific rules, including CAN‑SPAM, PECR, and CASL.)
15. Term, Suspension & Termination
These Terms start when you first use the Services and continue until terminated. Either party may terminate for material breach after 30 days’ notice and opportunity to cure. We may suspend access for security risk, non‑payment, or legal compliance.
16. Export & Sanctions
Customer will not use the Services in violation of export, sanctions, or embargo laws and will not permit access by sanctioned persons or in prohibited jurisdictions.
17. Children; High‑Risk Use
The Services are not directed to children under 13 (or 16 where applicable). The Services are not designed for high‑risk uses where failure of Outputs could lead to serious harm without human review.
18. Changes to Terms
We may update these Terms. If we make material changes, we will notify you (e.g., by posting or email). Changes apply going forward; continued use after the effective date constitutes acceptance.
19. Governing Law & Venue
State of California law governs these Terms, excluding conflict‑of‑laws rules. The courts in San Francisco County, California have exclusive jurisdiction, and the parties consent to personal jurisdiction there.
20. Miscellaneous
Neither party may assign without the other’s consent, except to an affiliate or in a merger or asset sale. If a provision is unenforceable, the remainder remains in effect. These Terms and the Order Form/SOWs are the entire agreement.
Effective date: October 1, 2025
Legal entity: Fusible LLC (“Fusible,” “we,” “us,” or “our”)
Contact: [hello@fusible.ai] • 1401 21st ST STE R, Sacramento CA 95811
1. Acceptance
These Terms of Service (“Terms”) govern access to and use of Fusible’s websites, software, APIs, models, and professional‑services work (collectively, the “Services”). By using the Services, you agree to these Terms. If you are using the Services on behalf of a company, you represent that you have authority to bind that company and “Customer” means that company.
2. Order Forms and Scope
Certain Services (e.g., custom AI agent builds, integrations, or managed deployments) may be described in one or more Order Forms or Statements of Work (“SOWs”) that reference these Terms. Each Order Form/SOW sets commercial details (fees, term, deliverables, support, etc.). If there is a conflict, the Order Form/SOW controls.
3. Key Definitions
Authorized Users: Customer’s employees, contractors, and end users permitted to use the Services.
Customer Data: Data Customer or its Users provide to the Services (including prompts, documents, connectors, and metadata).Output: Content generated by the Services for Customer.
Deliverables: Work product we develop for you under an SOW (e.g., custom agents, integrations, scripts, prompts).
Subprocessors: Third parties we engage to help deliver the Services (e.g., cloud providers, LLM API vendors).
4. Access & Use
4.1 License. Subject to these Terms, Fusible grants Customer a non‑exclusive, non‑transferable right for Authorized Users to access and use the Services during the Term.
4.2 Accounts. Customer is responsible for the configuration of its account and for keeping credentials confidential.
4.3 Acceptable Use. Customer will not: (a) violate law or others’ rights; (b) attempt to probe or breach security; (c) reverse engineer or circumvent technical limits; (d) use the Services to create malware or spam; (e) use Outputs in high‑risk contexts without appropriate human review (e.g., medical diagnosis, legal determinations, credit decisions).
4.4 Third‑Party Services. Integrations may rely on third‑party platforms (e.g., Slack, Gmail, cloud LLM APIs). Customer is responsible for complying with their terms.
5. AI‑Specific Terms
5.1 Outputs & Human Review. Outputs are probabilistic and may be inaccurate or incomplete. Customer is responsible for evaluating Outputs and applying appropriate human oversight before relying on them.
5.2 Data Use & Model Training. By default, Fusible will not use Customer Data to train or improve foundation models made available to other customers. We and our Subprocessors may process Customer Data to provide, maintain, secure, and improve the Services for Customer (e.g., quality, safety, performance) consistent with our Privacy Policy and any DPA. If you wish to allow limited training on Customer Data, this must be expressly authorized in an Order Form or DPA amendment (opt‑in).
5.3 Subprocessors. We use vetted Subprocessors (including third‑party AI providers) and will maintain a public list and provide notice of material changes as described in our DPA.
5.4 Beta Features. From time to time we may offer preview or beta features. They are provided “as is”, may change, and may have additional terms disclosed at enablement.
6. Professional Services & IP
6.1 Deliverables. Upon full payment, Fusible assigns to Customer all right, title, and interest in the Deliverables, excluding: (a) Fusible Pre‑Existing Materials (our frameworks, prompts, libraries); and (b) General Know‑How (ideas, methods, skills). For Pre‑Existing Materials embedded in Deliverables, Fusible grants a perpetual, worldwide, royalty‑free license to use them solely with the Deliverables.
6.2 Open Source & Third‑Party Components. Deliverables may include OSS or third‑party components subject to their licenses, which will be identified in project materials.
6.3 Acceptance. SOWs may define acceptance criteria; otherwise, Deliverables are deemed accepted when put into production or 10 days after delivery absent a written, reasonable rejection.7. Customer ResponsibilitiesCustomer (a) will supply accurate information and necessary rights/consents to process Customer Data; (b) is responsible for its Users’ actions; (c) will not upload regulated data (e.g., PHI) unless we’ve executed a BAA; and (d) will not provide data they lack rights to use.
8. Privacy & Security
We will implement reasonable technical and organizational measures to protect Customer Data.
Our Privacy Policy describes how we handle personal information.
9. Fees & Taxes
Fees are as stated in the applicable Order Form/SOW or plan page and are non‑refundable unless required by law. Late amounts may incur finance charges or suspension. Prices exclude taxes; Customer is responsible for applicable taxes (excluding our income taxes).
10. Support & Uptime
Support and any uptime commitments are described in the Order Form/SOW or plan description.
11. Warranties & Disclaimers
We warrant we will provide the Services in a professional and workmanlike manner. EXCEPT AS EXPRESSLY STATED, THE SERVICES, OUTPUTS, AND BETA FEATURES ARE PROVIDED “AS IS.” WE DISCLAIM ALL IMPLIED WARRANTIES (MERCHANTABILITY, FITNESS, NON‑INFRINGEMENT, AND ACCURACY OF OUTPUTS).
12. Indemnification
By Fusible. We will defend Customer against third‑party claims that the Services (excluding Customer Data or third‑party components) infringe IP rights, and pay resulting damages and reasonable fees finally awarded, provided Customer promptly notifies us and cooperates.
By Customer. Customer will defend Fusible against claims arising from Customer Data, use in violation of these Terms, or combinations we did not provide.
13. Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES. EACH PARTY’S TOTAL LIABILITY UNDER THESE TERMS WILL NOT EXCEED THE AMOUNTS PAID OR PAYABLE BY CUSTOMER TO FUSIBLE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY.
14. Marketing & Communications
We may send service communications (e.g., security, invoicing). We may also send B2B marketing communications about the Services; you may opt out at any time without affecting service communications. (See our Privacy Policy for details and region‑specific rules, including CAN‑SPAM, PECR, and CASL.)
15. Term, Suspension & Termination
These Terms start when you first use the Services and continue until terminated. Either party may terminate for material breach after 30 days’ notice and opportunity to cure. We may suspend access for security risk, non‑payment, or legal compliance.
16. Export & Sanctions
Customer will not use the Services in violation of export, sanctions, or embargo laws and will not permit access by sanctioned persons or in prohibited jurisdictions.
17. Children; High‑Risk Use
The Services are not directed to children under 13 (or 16 where applicable). The Services are not designed for high‑risk uses where failure of Outputs could lead to serious harm without human review.
18. Changes to Terms
We may update these Terms. If we make material changes, we will notify you (e.g., by posting or email). Changes apply going forward; continued use after the effective date constitutes acceptance.
19. Governing Law & Venue
State of California law governs these Terms, excluding conflict‑of‑laws rules. The courts in San Francisco County, California have exclusive jurisdiction, and the parties consent to personal jurisdiction there.
20. Miscellaneous
Neither party may assign without the other’s consent, except to an affiliate or in a merger or asset sale. If a provision is unenforceable, the remainder remains in effect. These Terms and the Order Form/SOWs are the entire agreement.